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Privacy Policy

1. Introduction

INTOTEN INNOVATIONS PRIVATE LIMITED (“INTO 10”, “Company”, “we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of personal data processed through our Platform.

INTO 10 is an AI-powered capability platform that helps organizations move from learning to improved performance through AI-led learning, guided simulations, roleplays, practice, and performance enablement.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal data when individuals, enterprise clients, and authorized users access or use INTO 10.

By accessing or using the Platform, you acknowledge and agree to this Privacy Policy.

2. Company Details

Legal Entity: INTOTEN INNOVATIONS PRIVATE LIMITED
Registered Office:
3103, Tower 3, Godrej Meridien, Sector 106, Gurugram, Haryana – 122006, India

Privacy Contact: CTO / Privacy Contact
Email: hello@into10.com

3. Scope of this Policy

This Policy applies to:

• INTO 10 web platform
• Progressive Web Application (PWA)
• Enterprise dashboards
• AI-led learning modules
• AI trainers
• Guided simulations
• AI roleplays
• Pitch practice
• Analytics dashboards
• Performance readiness tracking
• Performance enablement tools
• Enterprise reporting systems

This Policy applies to:

• Enterprise clients / organizations
• Employees of client companies
• Managers
• L&D teams
• Sales teams
• Customer service teams
• Authorized administrators

4. Information We Collect

4.1 Basic Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Company name
• Role / designation
• Department / function
• Enterprise identifiers
• User authentication information

4.2 Learning & Platform Usage Data

We may collect:

• Quiz scores
• Simulation scores
• Roleplay scores
• Practice completion data
• Time spent on modules
• Performance trends
• Readiness scores
• Team readiness metrics
• Learning progression
• Activity logs
• Session behavior data

4.3 AI Interaction & Performance Data

We may collect and process:

• Raw audio files
• Voice recordings
• Conversation transcripts
• AI-generated feedback summaries
• Prompt / interaction logs
• Roleplay outputs
• Performance evaluations
• Confidence indicators
• Speech analysis results

4.4 Uploaded Content

Users or enterprise clients may upload:

• Documents
• Audio files
• Training materials
• Enterprise-approved content
• Other authorized inputs

4.5 Technical Information

We may collect:

• Browser type
• Device type
• Operating system
• IP address
• Network logs
• Session identifiers
• Browser storage data
• Cookies
• Security logs

5. Permissions Used by INTO 10

The Platform may request access to the following:

Microphone

Used for:

• Voice-based roleplays
• Speech analysis
• AI conversation scoring
• Audio capture

Browser Notifications

Used for:

• Reminders
• Practice nudges
• Workflow alerts
• Enterprise notifications

File Upload Access

Used for:

• Documents
• Audio uploads
• Enterprise-approved content

Cookies / Browser Storage

Used for:

• Session continuity
• Authentication
• Security
• Performance optimization
• Functional stability

INTO 10 does not require:

• Camera access
• Location access

6. Authentication & Access

Users may access the Platform through:

• Company email + OTP
• Phone number + OTP
• Enterprise-authorized access controls

Reasonable authentication safeguards are used to reduce unauthorized access.

7. How AI is Used

INTO 10 uses AI to support capability development and performance enablement.

AI systems may:

• Analyze voice and tone
• Evaluate speech clarity
• Assess confidence
• Evaluate objection handling
• Review conversation quality
• Generate AI feedback
• Create roleplay personas
• Simulate customer or business scenarios
• Produce learning recommendations
• Support readiness evaluation

AI outputs may support learning, coaching, readiness, and enterprise reporting.

8. How We Use Information

We process information to:

• Deliver learning experiences
• Enable AI-led practice and simulations
• Support roleplays
• Measure readiness
• Generate performance insights
• Improve capability development
• Support enterprise reporting
• Enable team visibility
• Authenticate users
• Maintain platform security
• Prevent misuse or fraud
• Improve platform performance
• Fulfill legal and contractual obligations

9. Employer / Enterprise Visibility

Enterprise clients, managers, and authorized administrators may have access to business-relevant performance information.

This may include:

• Individual employee scores
• Team dashboards
• Department dashboards
• Leaderboards
• Raw transcripts
• Audio recordings
• AI-generated feedback summaries
• Readiness analytics
• Performance reporting

Access is governed by enterprise permissions, role-based controls, and contractual scope.

10. Data Sharing

We may share information with:

• Enterprise clients
• Authorized managers
• L&D administrators
• Cloud infrastructure providers
• Payment gateway providers
• Security vendors
• Analytics providers
• Legal, regulatory, or law enforcement authorities where required by law

11. No Advertising Resale

INTO 10 does not process, sell, rent, or share personal data for advertising resale.

Data is processed solely for:

• Learning effectiveness
• Capability development
• Readiness measurement
• Performance enablement
• Enterprise reporting
• Platform security
• Operational improvement
• Measurable business outcomes

12. AI Model Training

INTO 10 does not use customer data to train public AI models.

We may use anonymized, aggregated, or de-identified data to improve INTO 10’s internal systems, security, analytics, and platform performance.

13. Data Retention

Data retention may be configurable per enterprise client, subject to:

• Contractual obligations
• Enterprise policies
• Legal requirements
• Security needs
• Audit requirements

Certain data may be retained where legally required or operationally necessary.

14. Security Measures

We maintain reasonable technical, organizational, and administrative safeguards including:

• Encryption measures
• Access controls
• Authentication safeguards
• Logging and monitoring
• Role-based permissions
• Security reviews
• Infrastructure protection

While we take reasonable measures, no digital system can guarantee absolute security.

15. International / Cloud Processing

INTO 10 may store or process information using trusted cloud infrastructure providers and approved technology partners.

Appropriate safeguards may be implemented where required by law.

16. User Rights

Subject to applicable law and enterprise arrangements, users may request:

• Access to personal data
• Correction of inaccurate data
• Deletion where permitted
• Withdrawal of permissions
• Restriction of processing where applicable
• Security concerns or complaints

Requests may be routed through enterprise administrators where relevant.

17. Cookies

INTO 10 uses cookies and browser storage for:

• Authentication
• Session continuity
• Platform stability
• Security
• Functional preferences
• Performance improvement

Users may manage browser settings, though disabling cookies may affect platform functionality.

18. Third-Party Services

INTO 10 may integrate with:

• LMS systems
• HRMS systems
• CRM systems
• Payment gateways
• Cloud providers
• Enterprise technology providers

Such integrations may be subject to separate third-party privacy policies and contractual arrangements.

19. Changes to this Policy

We may update this Privacy Policy from time to time.

Updated versions will be made available on the Platform, and continued use may constitute acceptance of revised terms.

20. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India.

Courts in Gurugram, Haryana shall have jurisdiction over disputes arising from this Policy, subject to applicable law.

21. Contact Us

For privacy, security, or data-related concerns:

CTO / Privacy Contact
INTOTEN INNOVATIONS PRIVATE LIMITED
3103, Tower 3, Godrej Meridien, Sector 106, Gurugram, Haryana – 122006, India
Email: hello@into10.com